Q: Where are you located?
A: Our address is 1226 Safari, San Antonio, TX 78216. We are located off Hwy 281 & Nakoma.
Q: Does the price include set up and delivery?
A: No, Set up and delivery fees (travel fees) are based on the delivery zip code. Base fee is $20 and additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but please be aware that the further away from our location the minimum order may vary due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Do you rent by the hour?
A: No. Our rental rates are based on daily rentals, no more than 8 hours.
Q: How can I be sure you will show up the day of my party/event?
A: We are a family owned business and have been around for over 7 years. We are committed to giving you the best service not only by showing up, but showing up with an inflatable in good condition, clean and on time for your party.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. We, at Jump and Party Events, clean and disinfect all our items after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but many parks do NOT have electricity. If you want to set up at a park, you must make sure there is available power or rent a generator. We rent generators at a resonable cost, you need a minimum 3500 watt generator to run our motors.
Q: Do I need a permit to set up at a park?
A: San Antonio parks for the most part require a permit and proof of insurance to use an inflatable. Check with your specific park to find out what specific requirments they have and/or where to get the permits.
Q: Do you have Insurance?
A: Yes, we carry a $2,000,000 liability insurance limit and our units are inspected by the state of Texas. We also provide proof of insurance for park permits and additional insured certificates upon request.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 or 25% on orders over $400 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.
Q: How big are the jumps?
A: Our jumps vary from 13' x 13´ and goes up depending on their configuration. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. Once you've ordered you will get an email confirmation and receipt. The email will contain a link where you can review and digitally sign the contract. You may contact our office and we will accomodate you.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: 210-849-8168, firstname.lastname@example.org